Shipping F.A.Q.

Posted by Claudia Cruz on

Salam Aleikum! 

Shipping is one of the things i get asked the most about (and with good reason!) so I will take a moment to answer some of the things that usually come up when speaking with other sisters about it: 

First, do you ship internationally? 

YES! and actually the bulk of my orders are  international. I have always used the USPS first class International shipping, which has worked great for some countries (and not so great for others)

Please note that when using the FIRST CLASS INTERNATIONAL option, your package might be tracked all the way to your door, or it might be not, in my experience  countries like Canada, Uk, Singapore, Australia, Belgium and Switzerland receive packages just fine using this method, the package is usually tracked after it leaves the U.S. and when it arrives at the country of destination, and from there it can happen to be updated or not, but the package usually arrives within 8 to 15 days on most cases, and on rare cases it can be delayed and arrive in 21 days. 

Now The Usps Has a Delivery Confirmation International service that includes certain countries that are guaranteed to be tracked when using the FIRST CLASS PACKAGE INTERNATIONAL SERVICE, the countries included in this program are: 


  1. Australia
  2. Austria
  3. Belgium
  4. Brazil
  5. Canada
  6. Croatia
  7. Cyprus
  8. Denmark
  9. Estonia
  10. Finland
  11. France
  12. Germany
  13. Gibraltar
  14. Great Britain and Northern Ireland
  15. Greece
  16. Hungary
  17. Iceland
  18. Israel
  19. Italy
  20. Japan
  21. Latvia
  22. Lebanon
  23. Lithuania
  24. Luxembourg
  25. Malaysia
  26. Malta
  27. Mexico
  28. Netherlands
  29. New Zealand
  30. Norway
  31. Poland
  32. Portugal
  33. Russia
  34. Saudi Arabia
  35. Serbia, Republic of
  36. Singapore
  37. Slovak Republic (Slovakia)
  38. Slovenia
  39. Spain
  40. Switzerland
  41. Turkey

So when shipping to these countries you can use the  FIRST CLASS PACKAGE INTERNATIONAL SERVICE and your package should be tracked all the way to your door.

What about in the U.S.? 

Shipping in the U.S. is now free on all orders, once the packages ship it should reach you between 3 - 5 business days. 


What about lost packages? 

Lost or damaged cases are treated on a case by case basis, since they are few and far in between, I believe a personal conversation with the customer is the best way to asses the options to be taken when a package is taking longer than usual to arrive, or when it has in fact been lost. 


What is the average shipping time to most international locations? 

For domestic orders, 3 to 5 days after the package has shipped. 

And for international orders, it depends on the country, 

Canada, The Uk, Singapore have the fastest shipping times, usually ranging between 7-10 days, other locations can take a little longer and up to 21 days. 


"This will be an ongoing blog post, and I will add questions and answers as they come up, so that in sha Allah you can find all of the things you would like to know in one place"




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  • Can we not pay cash for an order ???

    Sana on

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