Refund policy

At Claudia Nour Cosmetics, we stand behind our products and your satisfaction means the world to us. We want you to have a hassle-free and rewarding shopping experience. Therefore, we've tailored our refund and returns policy to ensure your peace of mind.

Returns and Refunds: Health care and personal care items, once opened, unfortunately, cannot be returned. However, if you're not completely satisfied with your purchase, we offer the option to request store credit. Our dedicated team carefully reviews each case individually to ensure fairness and understanding.

Time Limit: We understand that time is valuable. If 60 days have elapsed since your purchase, we regret to inform you that we can't offer a refund or exchange.

Sale Items: We believe in fairness. Regular-priced items are eligible for a refund. However, please note that sale items cannot be refunded.

Exchanges - Your Happiness, Our Priority: If any of our products aren't meeting your expectations, we're here to help. You can exchange them for another product that suits your needs better. Our team thoughtfully evaluates each case individually to ensure your satisfaction.

Easy Exchange Process: For a hassle-free exchange, please send us an email at help@claudianour.com. We're here to guide you through the process.

Shipping - Your Responsibility and Ours: When returning a product, you're responsible for the shipping costs. Unfortunately, shipping costs are non-refundable. Depending on your location, the time it takes for your exchanged product to reach you may vary.

Reach Out - We're Here for You: If you have any questions, concerns, or simply want to chat, don't hesitate to reach out to us. Your happiness is our priority.

Return Address: Mail your product to: 1730 Victor Street, Apt 26 Bronx, New York US 10462

Thank you for choosing us. We're committed to ensuring your satisfaction and creating a seamless shopping journey for you.

JazakAllah khair

The Claudia Nour Team🖤