Shipping policy
Order Processing
All orders are processed within 1โ3 business days (excluding weekends and holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.
We are a small, independent business and we personally prepare every order โ thank you for your patience and support!
Domestic Shipping (United States)
| Order Total | Shipping |
|---|---|
| Under $35 | Calculated at checkout |
| $35 and above | Free Standard Shipping |
Estimated delivery time: 5โ8 business days after dispatch.
Expedited shipping options are available at checkout for an additional fee.
International Shipping
We ship to select countries worldwide.
| Order Total | Shipping |
|---|---|
| Under $145 | Calculated at checkout |
| $145 and above | Free International Shipping (select countries only) |
Estimated delivery times vary by destination, typically 7โ21 business days after dispatch. Delivery times may be longer depending on your country's customs processing.
Please note: Free international shipping is available to select countries only. Shipping costs for all other destinations will be calculated at checkout based on your location and order weight.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are the responsibility of the customer and are not included in the order total or shipping cost. We recommend checking with your local customs office for more information before placing your order.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for tracking information to update.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please first check your tracking information. If there are no updates or your package appears to be lost, contact us at help@claudianour.com and we will do our best to resolve the situation.
Please note that we are not responsible for delays caused by carriers, customs processing, or circumstances beyond our control.
Incorrect Shipping Address
Please double-check your shipping address before placing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error after placing your order, please contact us as soon as possible โ once an order has been dispatched, we may not be able to make changes.
Contact Us
For any shipping-related questions, please reach out to us at help@claudianour.com We are happy to help!